Bel Air Collection Resort & Spa Riviera Maya | Xpu Ha ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Km265 Carreterra Chetumal, Xpu Ha, Mexico, 77500

“Nestled right out of the airport, this hotel offers an very nice convenience that makes your vacation begin the moment you land.”view full review

Bel Air Collection Resort & Spa Riviera Maya offers an all-inclusive experience with luxurious villas featuring private terraces and hot tubs. This Xpu Ha hotel features 3 natural cenotes, an on-site zoo, swimming pool, and a variety of dining options.

Rooms & Amenities

Rooms at Bel Air Collection Resort & Spa Riviera Maya include air conditioning, minibars, and private bathrooms with jetted bathtubs. Additionally, every room offers a hot tub on the terrace, making it suitable for relaxation.

Dining & Options

Dining options include 3 on-site restaurants, featuring Italian and Mexican cuisine, as well as a sushi martini bar open for dinner. Meals and beverages include soft drinks, beer, wine, and water.

Leisure & Activities

Leisure facilities consist of a large swimming pool for adults and children, and a Spa Collection for wellness treatments. Guests can also enjoy a zoo, children's playground, and outdoor activities like kayaking.

Services & Transportation

Bel Air Collection Resort & Spa Riviera Maya provides services including a tour desk, fitness center, and multilingual staff. Located approximately 25 km from Aeropuerto de Playa del Carmen, the hotel offers convenient access to the beach via a complimentary shuttle.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Bungalow

4 persons

25 m²

Tropical view

Shower

Air conditioning

room details

Run Of The House

4 persons

25 m²

Shower

Air conditioning

room details

Bungalow Terrace

4 persons

25 m²

Tropical view

Shower

Air conditioning

room details

Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Xpu Ha 2.0 km

Airports

Aeropuerto de Playa del Carmen (PCM) 23.6 km

Cancun (CUN) 79.4 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Diverse Dining Options

The food at Xpu-Ha Palace was a pleasant surprise! I particularly enjoyed the variety offered at the buffets and the a la carte restaurants. The grilled dishes were flavorful, and I found myself going back for the shrimp with tequila at the Mariachi restaurant. Overall, the dining experience was satisfying, with something for everyone to enjoy.

David123. USA, Read full review on

Relaxing Spa Services

During my stay, I indulged in the spa services, and they were fantastic! The ambiance was calming, and the massage was just what I needed after long days under the sun. I highly recommend trying the pedicure too - it was one of the best I've ever had.

George2024. Canada, Read full review on

Cozy Room Accommodations

I stayed in a lovely room with a spacious deck and hammock. The room was well-maintained with a unique palapa-style design that made me feel connected to nature. It was clean and had everything I needed, from a comfortable bed to a jacuzzi that I enjoyed every night!

Adrian1985. UK, Read full review on

Fun for the Kids

The resort was perfect for families! My kids loved the children's pool with waterslides, and they enjoyed exploring the eco areas. There were plenty of activities to keep them entertained, from snorkeling in the lagoon to joining games on the beach. It was heartwarming to see them so happy!

ClarenceFan. Australia, Read full review on

What’s included

General

Free Wi-Fi
Parking
Safe deposit box
Pets allowed
Rooms/ Facilities for disabled

Sports & Fitness

Exercise gym

Spa & Leisure

Swimming pool

Room features

Mini-bar
Sitting area

Bathroom

Free toiletries

Location

Km265 Carreterra Chetumal, Xpu Ha, Mexico, 77500

Map view

Km265 Carreterra Chetumal, Xpu Ha, Mexico, 77500

City landmarks

Landmark

Cenote snorkeling

900 m

Lake

Cenote Azul

900 m

Landmark

Dolphinaris Barcelo

640 m

Landmark

Jardin Del Eden Cenote

900 m

Ruin

Adoratorio

1.4 km

Nature reserve

Kantun Chi

900 m

Landmark

Chikin Ha

900 m

Landmark

Cenote, Garden of Eden

900 m

Landmark

Dolphinus Barcelo

640 m

Beach

Xpu-Ha Beach

2.2 km

Landmark

Cenote Cristalino

900 m

Landmark

Bel Air Animal Park

850 m

Landmark

Blue Cenote

900 m

Landmark

Cenote Chikin-Ha

900 m

Landmark

Ecopark Katun Chi

900 m

Landmark

Cenote Eden

1.2 km

Landmark

Cenote Ponderosa

1.2 km

Beach

Caleta Chac-hal-al

1.4 km

Landmark

Chac-hal-al

1.4 km

Landmark

TAO Wellness Center

2.4 km

Landmark

Cenote Media Luna

1.5 km

Zoo

Dolphin Discovery Riviera Maya

2.5 km

Landmark

Cenote Abierto

2.0 km

Landmark

XPuha

2.0 km

Marina

Marina Puerto Aventuras Office

2.6 km

Landmark

Xotik-Ha

2.0 km

Night club

Rauxa Show

2.5 km

Landmark

Oasis Beach

2.1 km

Landmark

Eco-Park Santuario De Los Guerreros

2.2 km

Nearby

Quintana Roo

Cenote, Garden of Eden

310 m

Restaurants

Marenostrum

450 m

Calle 20 Esq 25 Playa Del Carmen Quintana Roo

Reviews and Ratings

Reviews from guests about their experience.

James

United States, February 2025

8.6/10

Xpu-Ha Palace Resort was a delightful experience for our anniversary trip! The staff was incredibly friendly, which made our stay even more enjoyable. The location is surrounded by nature, providing a peaceful retreat. However, the dining options were somewhat limited, and I wish there were more variety. Overall, a fantastic getaway for relaxation and nature lovers.

Rooms

9.0

Our room was spacious with a large balcony offering views of the water through palm trees. It was clean and had a huge jacuzzi bath, which was a nice touch.

Service

8.0

The service was unbelievably friendly, especially the waitstaff who went out of their way to make us feel special. However, at times they seemed a bit overwhelmed.

Location

10.0

The resort is situated in the jungle, with winding paths leading to the beach, making for a beautiful and tranquil setting.

Dining

7.0

The dining experience had an a la carte option, but the variety was limited; the food was decent but nothing to write home about.

Facilities

9.0

The facilities were well-kept and included a lovely pool area, perfect for relaxing after a long day of activities.

Christopher

United States, November 2024

8.8/10

I had an unforgettable experience at Xpu-Ha Palace. The staff was incredibly friendly and made my husband and me feel special throughout our stay. The rooms were clean and comfortable, surrounded by lovely nature, and we found the beach area nice. However, be cautious on the paths as they can be slippery. Overall, this hotel offers great value for money, especially for those wanting a peaceful getaway in a beautiful location.

Rooms

8.0

Our room in the Bird Village was clean, well-appointed, and offered a comfortable jungle view, but it did have a musty smell that dissipated after airing out a bit.

Service

10.0

The service was exceptional, with every staff member, especially the waiters, going out of their way to ensure we felt attended to during our stay.

Location

9.0

The resort is set in a serene jungle environment, with easy access to a beautiful beach nearby, although not directly on the ocean.

Dining

8.0

The dining experience was enjoyable, with a wide variety of options at the breakfast buffet and great service, although some dishes could benefit from more flavor.

Facilities

9.0

The pool was well-maintained and clean, with plenty of activities available during the day, enhancing the overall relaxing atmosphere.

Frank

United States, November 2024

7.6/10

We had a lovely stay at this eco-friendly resort surrounded by nature. The peaceful ambiance and wildlife interactions made our trip memorable. However, the dining experience could be improved due to long wait times and limited options. Overall, it's a great choice for families looking for a unique, animal-filled adventure away from the usual tourist spots.

Rooms

9.0

Our room was spacious and kept very clean, with a charming jacuzzi and beautiful views of the jungle. The upper floor added to the treehouse feel and really immersed us in the surroundings.

Service

7.0

The service varied; while some staff were incredibly pleasant and accommodating, the sushi bar experience was quite slow and could use improvement.

Location

8.0

Nestled in a natural setting, we found it to be a unique opportunity to see wildlife up close. However, it is far from a beach, requiring a shuttle to access one.

Dining

6.0

We enjoyed ordering from the menu, especially the a la carte options. However, the wait times could be excessive at times, and the variety of food could be better.

Facilities

8.0

The pool area was spacious and clean, perfect for family fun. However, the lack of nearby beach access can be a downside for beach lovers.

Wildlife encounters

Slow dining service

Zach

United States, October 2024

7.4/10

We had a wonderful time at the hotel, enjoying the serene jungle setting and the unique cenotes. The rooms were clean and spacious, while the staff were incredibly friendly and accommodating. However, the dining options were just average, and the late-night music could be a bit loud. Overall, the value for money was good, considering the peaceful environment and activities available.

Rooms

8.0

The rooms were kept very clean and spacious, with a lovely terrace offering a view of the jungle. We appreciated having at least two beds, which was great for our family.

Service

7.0

The staff were pleasant and eager to meet our needs, but we had a bit of a frustrating experience with the treatment at the spa.

Location

9.0

Nestled in the jungle, the location offered beautiful greenery and a peaceful atmosphere, making it a perfect escape from the busy tourist areas.

Dining

6.0

Dining was a mixed bag; while the food was plentiful, the quality was average at best. Meals were satisfying, but nothing truly stood out.

Facilities

7.0

The facilities were decent, with well-maintained areas for relaxation, but some amenities could use an upgrade.

United States, September 2024

7.4/10

This resort offers a serene and beautiful getaway with lots of on-site activities and a friendly atmosphere. The staff is genuinely caring, and the facilities are enjoyable, especially for nature and animal lovers. However, the dining could use some improvement, and there were service issues during peak times that detracted from the overall experience. The beach is also not suitable for swimming, which might be a downside for some guests.

Rooms

7.0

The rooms were spacious and clean, but the bathroom could have used better maintenance.

Service

6.0

The staff was warm and friendly, but there were times when service was overwhelmed, leading to delays.

Location

9.0

The location is great, providing easy access to nearby attractions like Playa and Tulum.

Dining

7.0

The food was generally good, but some options, like the sushi, weren't to my taste.